Commonly Asked Questions

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We include in our accommodations:
~ Free secured high speed wifi / internet
~ Hair dryers & make-up mirrors
~ Paper products like tissue and paper towels, for up to a one week stay
~ Local made hand and body soap, shampoo, conditioner and body lotion, for up to a one week stay
~ We stock laundry detergent and dish soap, for up to a one week stay
~ Free local telephone calls, some villas also have free mainland and calls to Canada
~ Tommy Bahama beach chairs
~ Big fluffy beach towels
~ Ice food & beverage coolers
~ Beach toys, boogie boards
~ We usually have some kitchen staples like simple spices, oils and condiments, foil and plastic, but we do not guarantee anything.
~ FREE parking, dedicated and covered in the Golf Villas
~ RESORT SHUTTLE, takes you anywhere on Kapalua resort property and picks you up and drops off at your door.
~ Affordable grocery stocking, $15 over cost up $100/ $25 up to $200
~ Optional mid stay cleaning
~ Quarterly serviced central AC systems
~ 24/7 on call, on island contact. Call Dave with any other questions 808-205-2833
~ Concierge services, local restaurant recommendations and activity suggestions
~ We promise, No Hidden Fees with Platinum Maui Vacations!

Check-in time is 4:00pm and check-out time is 11:00am unless other arrangements are made. It may be possible to check in earlier if there is not a departure the same day. We do our best to accommodate all. We can receive groceries and bags earlier and call when the villa is completely ready.

As to late check-outs often requested, they are considered on a case by case basis and depend on the schedule of incoming guests and housekeepers workload. IF we do not have another guest coming for several days and IF housekeeping can fit the change in their schedule we allow a late out until 2:00pm with no charge. Beyond 2:00pm up until 8:00pm, we charge a ½ day charge which is ½ of the standard rate. Beyond 8:00pm would be an extra night charge.

Guaranteed late check-outs can be arranged upon booking on a case by case basis but are typically not done during high season unless a shorter un-marketable gap exists on the calendar. Guaranteed late check-outs are billed ½ day charge and added to the collective cost of the reservation.

Yes. Cleaning fees for our villas are as follows:
Hale ‘Ikena Makai ~ $175 + tax
Hale O ‘aka’aka ~ $175 + tax
Hale O Ho’okipa ~ $225 + tax
Hale Ka’ikenanani ~ $175 + tax
Hale O Mana’o Nani ~ $175 + tax
Hale O Ho’aloha ~ $210 + tax
Hale O Alihilani’ ~ $175 + tax
Hale Un Lugar Celestial ~ $185 + tax
Hale O Maluhia ~ $175 + tax
Hale O Kapalua ~ $175 + tax

Cleaning service is offered prior to arrival to ensure your vacation home is cleaned before you get there. Daily housekeeping is available at your request for an additional fee.

Walk time to the beach varies depending on which villa you’re staying in, which beach your walking to, whether you’re in the Bay or the Golf Villas and how fast you walk and you’re level of fitness but on average the walk is anywhere from 5 to 15 minutes. Keep in mind you may want to utilize the beach chairs, a cooler, umbrella and maybe a beach bag with snacks so the shuttle is very convenient especially on the way back after relaxation has set in. We provide a walking map prior to check in.

Kapalua is on the west side of the island of Maui. Northwest facing if in the Bay villas and more due west if you’re in the Golf Villas.

The main airport is in central Maui, Kahului or OGG airport. It’s approximately one hour to Kapalua once you leave with your rental car. A typical rule of thumb is 2 hours from airplane touchdown to Kapalua if there are no traffic snags or stops along the way.

There is a smaller airport called the “Kapalua airport” for inter-island commutes.

Costco members can find the grocery shopping and gas adjacent airport property in Kahului, Maui now has a Target for those without a Costco membership. Whole foods in Kahului offers great selection of Organic foods. For those wanting a smaller and shorter visit, the Foodland Farms, Safeway and Times markets are on Hwy 30 in Lahaina, 15 minutes from Kapalua. There are also smaller markets like Napili Market and the Honolua Store within a couple minutes of either of the villas.

NEAR AIRPORT

Costco and Costco Gas
540 Haleakala Hwy
Kahului, HI 96732
808-877-5248

Target
100 Ho’oKele St
Kahului, HI 96732
808-359-2829

Whole Foods at Maui Mall
70 E Kaahumanu Ave B
Kahului, HI 96732
808-872-3310

IN LAHAINA

Safeway Lahaina
Lahaina Cannery Mall
1221 Honoapiilani Hwy
Lahaina, HI 96761
808-667-4392

Napili Market and Pharmacy
5095 Napilihau St
Lahaina, HI 96761
808-669-1600 Market
808-665-0028 Pharmacy

Health Food Store
Foodland Farms
Lahaina Gateway Center
345 Keawe St
Lahaina, HI 96761
808-662-7088

Some of the many activities on the island include:
~ Cruises including snorkel and snuba; whale-watches and evening sunset cruises
~ Performance sailing and speed boat charters
~ Parasailing and in season, jet ski rentals in Lahaina
~ Luau’s and plenty of Pacific Rim Restaurant sampling
~ Ziplining
~ Charter fishing
~ Helicopter tours
~ Tours on the road to Hana
~ Trail hiking, beach walks and if you’re like us, lots of relaxing on the beach enjoying the warm Maui sunshine ☺

The first whale sightings of the year typically take place in early October. The peak of whale-watch season is typically in February and March. Some whale-watch excursions guarantee sightings from November 4 until May 15 then the sightings taper off to the end of May until next season.

No sorry we do not allow pets.

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808-205-2833